1. Reservation Cancellations
1.1 Standard Cancellation Window
Unless a Venue specifies different terms:
- Free cancellation: More than 2 hours before your reservation time
- Late cancellation fee: Less than 2 hours before — Venue may charge up to 50% of estimated bill
- No-show fee: Full cancellation fee as set by the Venue
1.2 How to Cancel
You can cancel through:
- The RexQR mobile app or website
- The confirmation email link
- Direct contact with the Venue
2. Subscription Cancellations (Venues)
2.1 Monthly Plans
Cancel anytime. Your subscription remains active until the end of the current billing period. No partial refunds for unused days.
2.2 Annual Plans
Cancel anytime. Your subscription remains active until the end of the annual period. No pro-rata refunds unless required by applicable law.
3. Refund Policy
3.1 Guest Refunds
Refunds for pre-paid orders or deposits are handled by the Venue. RexQR facilitates refund processing but does not determine eligibility.
3.2 Processing Time
Approved refunds are processed within 5–10 business days to the original payment method.
4. Disputes
If you disagree with a charge, contact the Venue first. If unresolved, email support@rexqr.com within 30 days of the charge.
5. Contact
- Billing support: billing@rexqr.com
- General support: support@rexqr.com