This Privacy Policy explains how RexQR Technologies ("RexQR," "we," "us," "our") collects, uses, discloses, and protects your personal information when you use our Platform.
1. Information We Collect
1.1 Information You Provide
Account Information: Name and email address, phone number, password and security credentials, profile photo (optional), date of birth.
Reservation Information: Dining preferences and restrictions, party size and special requests, guest names and contact information, reservation history.
Payment Information: Credit/debit card details, billing address, transaction history.
1.2 Information We Collect Automatically
Device Information: IP address, device type and operating system, browser type and version, unique device identifiers, mobile network information.
Usage Information: Pages viewed and features used, search queries and booking behavior, time spent on Platform, clickstream data.
2. How We Use Your Information
- Process and manage reservations
- Facilitate payments
- Send booking confirmations and reminders
- Enable communication with Venues
- Provide customer support
- Customize your experience and recommend Venues
- Generate AI-powered features
- Analyze usage patterns and develop new features
3. How We Share Your Information
3.1 With Venues
When you book, we share your name and contact information, party size and reservation details, special requests and preferences, and dietary restrictions.
3.2 With Service Providers
- Payment Processors (Stripe): Payment card information, transaction details
- Cloud Hosting (AWS): All Platform data for storage and processing
- Analytics (Google Analytics): Usage data and metrics
4. Data Retention
- Active Accounts: As long as your account is active
- Inactive Accounts: 3 years after last activity, then deleted or anonymized
- Transaction Records: 7 years (legal and tax requirements)
- Deleted Accounts: 30 days (to allow recovery), then permanently deleted
5. Your Rights and Choices
Access Your Data: View, download, or request a copy of all personal information. Email privacy@rexqr.com.
Delete Your Account: Request full account deletion. We'll delete your data within 30 days, except information required for legal or tax purposes.
Control Marketing: Click "unsubscribe" in any marketing email, or manage in Account Settings.
6. How We Protect Your Data
Security Measures: Encryption during transmission (TLS/SSL), encryption at rest, secure data centers, regular security audits, and access controls.
Payment Security: We never store full credit card numbers. Our payment processing is PCI-DSS compliant.
7. Contact Us
- General Privacy Questions: privacy@rexqr.com
- Data Protection Officer: dpo@rexqr.com
- Mailing Address: RexQR Technologies, Attn: Privacy Team, Bangalore, Karnataka, India