1. Acceptance of Terms
These Terms of Service ("Terms") govern your access to and use of the RexQR platform, including our websites, mobile applications, and all related services (collectively, the "Platform"). By accessing or using the Platform, you agree to these Terms. If you don't agree, don't use the Platform.
RexQR Technologies ("RexQR," "we," "us," "our") operates the Platform. These Terms create a binding legal agreement between you and RexQR.
2. Who Can Use RexQR
Age Requirement: You must be at least 18 years old to use the Platform.
Account Creation: To access certain features, you must create an account. You represent that all information you provide is accurate and current. You're responsible for maintaining the confidentiality of your account credentials.
Account Security: You're responsible for all activity under your account. If you believe your account has been compromised, notify us immediately at support@rexqr.com.
3. Platform Overview
3.1 For Guests
RexQR enables you to:
- Make table reservations at participating restaurants and venues ("Venues")
- Join waitlists
- View menus and order food
- Make payments to Venues
- Leave reviews and ratings
- Browse and discover Venues
3.2 For Venues (Business Users)
RexQR provides operational tools including:
- Reservation management
- Menu creation and management
- Payment processing
- Marketing automation
- Analytics and reporting
- Customer relationship management
Venue access is governed by separate commercial agreements.
4. Reservation Services
4.1 Making Reservations
When you request a reservation through the Platform:
- We connect your request to the Venue's system
- Availability is determined in real-time
- Confirmation is sent via email/SMS when accepted
- The reservation is binding between you and the Venue
4.2 Reservation Requirements
To complete a reservation, you must provide: name and contact information, party size and preferred time, special requests or dietary requirements (optional), and credit card information (for certain Venues).
4.3 Credit Card Authorization
Some Venues require credit card information to secure reservations. By providing your card, you authorize temporary authorization to verify validity, charges for no-shows or late cancellations per Venue policy, and pre-payments when required by the Venue.
4.4 Venue Responsibility
Important: Reservations are made directly with Venues. RexQR facilitates the connection but the Venue controls availability, pricing, and policies; the Venue is responsible for service quality and food safety; disputes must be resolved with the Venue directly; and RexQR is not liable for Venue performance or policies.
5. Cancellation & No-Show Policy
5.1 Standard Cancellation
Unless otherwise stated by the Venue:
- Cancel at least 2 hours before your reservation: No penalty
- Cancel less than 2 hours before: Venue may charge cancellation fee
- No-show: Full cancellation fee charged
6. Payment Services
6.1 Payment Processing
RexQR facilitates payments between you and Venues. When you make a payment, your payment information is processed securely, we share necessary information with payment processors (Stripe), we do not store your full credit card number, and charges appear on your statement as "REXQR" or the Venue name.
7. Privacy & Data Protection
Your privacy matters. Our Privacy Policy (incorporated by reference) explains how we handle your data.
8. Intellectual Property
All Platform content and technology is owned by RexQR or our licensors. We grant you a limited, non-exclusive, non-transferable license to access and use the Platform for personal purposes only.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, we are not liable for Venue actions or services, food quality or safety, personal injury at Venues, lost profits, or indirect, consequential, or punitive damages. Our total liability is limited to the greater of $500 USD or amounts you paid us in the 12 months before the claim.
10. Contact Us
- Legal inquiries: legal@rexqr.com
- General support: support@rexqr.com
- Mailing address: RexQR Technologies, Bangalore, Karnataka, India